Real help.
From real people.

1. In cPanel, open Email Accounts → Create.
2. Select your domain if more than one is available and enter a mailbox name, such as info.
3. Set a strong password, or use the password-setup option if offered. Set a storage allowance that fits your hosting plan.
4. Click Create, then use Check Email to open the mailbox.

Test sending and receiving a message. A new mailbox needs the domain’s mail routing and DNS records to point to the correct service.

In Email Accounts, choose Connect Devices next to your mailbox. Use the exact server names and secure SSL/TLS settings shown there.

• Your username is your full email address.
• Use your mailbox password.
• IMAP keeps mail synchronized across devices. Common secure ports are 993 for IMAP and 465 for SMTP; follow your account’s displayed settings.
• Enable outgoing-server authentication when requested.

If webmail works but your app does not, recheck the app’s server names, password and encryption settings.

1. Open File Manager in cPanel.
2. For the main domain, the website folder is usually public_html. For another domain, check its document root in Domains.
3. Back up existing files before replacing them. Upload your site files, or upload a ZIP and extract it into the correct folder.
4. Make sure the home page, usually index.html or index.php, is inside the website’s document root, not an extra nested folder.
5. Visit your domain and check the pages, images and links. Database-driven websites also need their database and application configuration.

First check which login you are using: cPanel requires the hosting username; webmail requires the full mailbox address. Check Caps Lock and remove accidental spaces.

Use a password-reset option if your server offers it. A hosting account owner can reset a mailbox password through Email Accounts → Manage; update saved passwords on all devices afterwards.

If access still fails, stop repeated attempts and contact support from your registered email address. Include your domain and the exact error, but never send your password.

Confirm that hosting is active and your domain uses the nameservers or DNS records supplied by PCS Host. DNS changes can take time to appear because of caching.

Use your supplied server login URL while the domain is being connected. If the domain opens but shows the wrong page, check the document root and try a private browser window. Ask our team before changing DNS records used by existing email services.

Check the mailbox storage usage in Email Accounts and the total hosting storage allowance. Archive mail you need to keep before removing it, and review Trash and Spam folders.

Check the sender’s bounce message, mailbox filters and domain mail routing. If you use an external email provider, its DNS settings must be preserved. Send support the error message and approximate time of the problem so we can investigate.

Keep your registered contact email current, save credentials in a password manager and enable two-factor authentication where available. Download a backup before major website changes and store it separately from your hosting account.

Backup and restore options vary by plan. Ask support which recovery options are available before making a major change.